Frequently Asked Questions

+How long does the process take?

Our turn around time depends on the complexity of the project. However, we like to aim for a maximum 4 week turnaround from initial payment and submission of all content requested.

+What web platforms do you work


Currently we design sites using WIX and Shopify. However, our team is currently working towards working with other hosting platforms.

+Do I need to have my copy, content, and photos ready BEFORE I start the process?

The simple answer is YES! In order to maintain our turn round time, we require ALL  content at the beginning of the design project. This includes PNG files of logos, high resolution photos (if not scheduling a shoot through the agency), and all copy for web design/ marketing materials.

+What happens after the process is finished?

After all designs have been completed and approved we will send final files within 48 hours! Websites will be transferred to your Shopify/ WIX account and our team will walk you through attaching your domain and making  the site go live :) We will stay on as a contributor for the site for 14 days after transfer to assist with any learning curves or questions you may have.

+Are my domain and site fees include in the package pricing?

No. Design fees do not include third party fees that occur for hosting, domain costs, or custom business emails.

Depending upon the platform used, we will send over the price list for these fees for your convenience.

+How does scheduling for affiliate services work?

We are local to the Metro Detroit area, therefore, if a client wants to proceed with a complete package without photography or makeup application we will deduct the package price for those services.

Booking for shoots are scheduled based on your availability.

+What if I only need a website?

Please use our contact form to inquire about a' la' carte services.

+What are your payment terms?

The initial payment must be fulfilled prior to the process beginning.

Currently CX accepts major credit cards as forms of payment.

+How many revisions do I get?

All design services include a standard 2 rounds of revisions, any additional revisions will be assessed a $75 fee going forward.

+What printing companies do you use and how long will it take to receive my materials?

Currently , CX works with a catalog of printing companies based upon the type of product needed to be ordered. Because of this, turnaround times can vary from 5 business days up to 10 business days to get delivered.

+Is there a cancellation fee?

IIf at any time during the process, the client decides not to move forward, CX will refund 50% of design fees as the other will be used as a non-refundable deposit.

For Package design, we send over print previews prior to ordering from our vendors, therefore, if the client chooses to proceed we will not refund for printing costs

©2020 by Creatve Xception, LLC.

Branding + Marketing Agency